Privacy Policy

Effective Jurisdiction: Tell City, Indiana | Last Revised: 2025

What This Portal Collects and Why

When you submit a service request, intake form, or consultation inquiry through hoardingcleanuptellcity.com, the Company collects identifying information — name, service address, phone number, and a description of conditions at the property. That data goes directly to dispatch coordination. Nothing more.

Automatically collected technical data includes IP addresses, browser type, device identifiers, and page interaction logs. This data is used for site security and basic traffic analysis. It is not sold. It is not traded. Third-party analytics tools operating on this portal are bound by data processing agreements restricting secondary use.

As-Is Service Basis and Liability Limitations

This is the section clients need to read carefully before service commencement.

hoardingcleanuptellcity.com and all affiliated service providers operate on a strict as-is, where-is basis. The Company assumes zero liability for the following:

• Pre-existing structural damage — Any damage to flooring, walls, subflooring, load-bearing elements, plumbing, or electrical systems discovered during or after cleanup operations is entirely outside the Company’s liability. Properties requiring hoarding or biohazard remediation frequently present concealed structural deterioration. Discovery of that damage during service does not create Company responsibility for it.
• Undisclosed biohazards, chemical contamination, or biological agents — If hazardous materials, chemical substances, controlled substances, or biological agents are present at the service location but were not identified and disclosed to the Company prior to service commencement, the Company bears zero liability for resulting complications, exposure incidents, or remediation delays.
• Authorized item disposal — Any items, materials, or property explicitly authorized for removal, disposal, or destruction by the client during the cleanup process are gone. The Company assumes no liability for the disposal, removal, or destruction of those items once client authorization is given. Verbal authorization is binding. Written authorization carries additional weight. There are no exceptions.

IDEM Compliance Statement

All biohazard remediation and waste disposal operations conducted through service providers affiliated with this portal adhere to regulations established by the Indiana Department of Environmental Management (IDEM). Waste classification, transport, and disposal protocols follow applicable IDEM standards for biological and hazardous waste streams generated during residential and commercial cleanup operations.

How Client Data Moves

Service intake data is shared with field crews and dispatch coordinators on a need-to-know basis. The Company does not sell personal data to data brokers, marketing platforms, or third-party advertisers. Data shared with insurance documentation partners or regulatory bodies occurs only when legally required or when a client has provided explicit written consent.

Property condition photographs taken during assessment or active remediation are retained for internal documentation purposes. Clients may request deletion of photographic records following job completion by contacting the dispatch line.

Promotional Vouchers and Gift Cards

Any promotional vouchers, discount certificates, or gift cards issued in connection with hoardingcleanuptellcity.com carry a cash value of $0.00. They are completely non-refundable under all circumstances. No cash redemption. No credit conversion. These instruments are completely void within the State of California and may not be redeemed by California residents or for services rendered at California properties.

Data Retention and Your Rights

Client records are retained for a period consistent with Indiana statutory requirements for contractor documentation. After that window closes, records are purged from active systems. You have the right to request access to your data, request correction of inaccurate records, or request deletion where no legal hold applies. Response time is within 30 days of a verified request.

No Email Contact — Dispatch Line Only

This portal maintains a zero email footprint policy. No email address exists for legal, privacy, or service inquiries related to hoardingcleanuptellcity.com. All legal notices, privacy requests, and service questions must be directed by telephone to the dedicated dispatch line:

1-812-608-4200

That line is the sole authorized contact channel. Inquiries submitted through any other method cannot be verified or processed.

Policy Changes

The Company reserves the right to update this policy without advance notice. Continued use of hoardingcleanuptellcity.com following a revision constitutes acceptance of the updated terms. Check this page periodically. The revision date at the top reflects the current version.