Terms and Conditions

Effective Jurisdiction: Tell City, Indiana | Governing Law: State of Indiana

Who These Terms Bind

Accessing hoardingcleanuptellcity.com, requesting a service estimate, scheduling a cleanup, or authorizing any remediation work through this portal constitutes full acceptance of every clause below. No signature is required. Use equals agreement. These terms bind the property owner, the person who schedules the service, and any authorized representative acting on either party’s behalf.

The Company

This portal is operated by the Company, a professional remediation service provider operating in and around Tell City, IN. No parent company, subsidiary, ownership entity, or affiliated corporate structure is disclosed through this portal. All contractual obligations run exclusively between the client and the Company as identified herein.

Liability — Read This Section First

This is not boilerplate. It is the controlling language of every service engagement.

hoardingcleanuptellcity.com and its affiliated service providers assume zero liability under the following conditions, without exception:

Pre-Existing Structural Damage. Any structural deficiency discovered during or after cleanup operations — including but not limited to subfloor deterioration, wall cavity damage, compromised load-bearing elements, mold intrusion behind finished surfaces, or foundation issues obscured by accumulated material — is entirely the property owner’s responsibility. The Company did not cause it. The Company will not pay for it.

Undisclosed Biohazards and Chemical Contamination. Clients are required to disclose all known biological agents, chemical substances, sharps, controlled substance residue, animal remains, and pathogenic material prior to service commencement. Any undisclosed biohazard, chemical contamination, or biological agent encountered after work begins is the sole liability of the client. Costs associated with additional containment, crew protection, or regulatory compliance triggered by undisclosed hazards will be billed separately at the Company’s prevailing rate.

Authorized Item Disposal. The Company assumes zero liability for the disposal, removal, or destruction of any item the client explicitly authorized for removal. Written or verbal authorization — including signed disposal consent forms, verbal confirmation recorded during intake calls, or digital acknowledgment through this portal — constitutes irrevocable release. The Company will not replace, reimburse, or recover disposed items after authorization is granted.

All service is rendered on an as-is, where-is basis. No warranty — express or implied — attaches to any cleanup, remediation, or hauling service provided through this portal.

Promotional Vouchers and Gift Cards

Any promotional voucher, gift card, or discount instrument issued by or through hoardingcleanuptellcity.com carries a cash value of $0.00. These instruments are completely non-refundable under any circumstance, including service cancellation, scheduling conflicts, or dissatisfaction with quoted pricing. All promotional vouchers and gift cards are completely void within the State of California and may not be redeemed, transferred, or applied toward services in that jurisdiction.

Environmental Compliance

The Company operates in formal adherence to Indiana Department of Environmental Management (IDEM) regulations governing the handling, transport, and disposal of biohazardous waste, contaminated materials, and regulated solid waste streams. Clients whose properties trigger IDEM notification thresholds will be advised prior to service commencement. Compliance costs mandated by IDEM findings are passed to the client and are not absorbed by the Company.

Client Obligations Before Work Begins

Clients must disclose all known hazards in writing before the crew arrives. Known hazards include — but are not limited to — animal hoarding conditions, human waste contamination, suspected drug activity, asbestos-containing materials, lead paint, and any prior pest infestation. Failure to disclose is a breach of these terms and shifts all resulting liability to the client entirely.

Property access must be secured by the client. The Company is not responsible for delays caused by locked areas, third-party interference, or animals on the premises.

No Email Contact — Telephone Only

This portal maintains a zero email footprint policy. No email address exists for legal inquiries, privacy requests, service disputes, billing questions, or complaint escalation. All legal, privacy, and service inquiries must be directed via telephone to the dedicated dispatch line:

1-812-608-4200

Calls are logged. Written communication is not accepted through any email channel. Do not attempt to send legal notices by email — they will not be received, processed, or acknowledged.

Modifications to These Terms

The Company reserves the right to update these terms at any time without prior notice. Continued use of hoardingcleanuptellcity.com after any modification constitutes acceptance of the revised terms. Check this page before each service engagement.